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How to make a Claim

Please find information on how to go about making a claim.

On this page:

Material Damage and Business Interruption Insurance

Legal Liability Insurance

Motor Vehicle Insurance

Business Travel Insurance.

Do not hesitate to contact us at any time if you have any questions about any claim.

Material Damage (Property and Contents) and Business Interruption Insurance

What is covered?

Material Damage and Business Interruption Insurance (MDBI) is primarily for covering sudden losses such as theft, accidental or disaster-related damage. Please note that gradual damage as a result of maintenance or weather-tight issues is not considered sudden damage.

The underwriter is Concordia Underwriting Agency.

Claim Form

Download the material damage claim form.

Making a claim

Upon discovery, claims can be made directly to Concordia’s claims team with a copy to AIB

  1. Document and photograph evidence of the damage. If another party is responsible for the damage ask for details of their insurance company.
  2. Take all reasonable precautions to ensure no further damage is done.
  3. Obtain quotes for repair or replacement.
  4. Complete the claim form.
  5. Email the completed claim form and supporting documents to
  6. Copy and your local insurance manager.
  7. Wait for the the claims managers response before proceeding, an assessor may be required.

The excess is $1,000 (or may be lower for a residential property claim) and $2,000 for water related damage.

If you require outside of hours assistance please phone 0800 ALLCHURCHES (0800 255 248) or 0800 567 723. Don’t hesitate to contact AIB at any time.

Detailed information about this policy and more information about making claims (if required) can be found here (please note that you will be required to login to view this page).

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Legal Liability Insurance

What is covered?

Insurance cover for claims for compensation made against the Church.

Includes: Professional Indemnity, Statutory Liability, Employers Liability, General (Public) and Products Liability and Criminal Defence Costs.

Claim Form

There is no claim form. It is very important to give notice immediately you think there might be an issue that could give rise to a claim for compensation, either now or in the future.

Making a claim

  • All potential claims should be advised immediately to your local insurance officer.

Detailed information about this policy and more information about making claims (if required) can be found here (please note that you will be required to login to view this page).

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Motor Vehicle Insurance

What is covered?

The policy covers all the vehicles held in care, custody or control. This includes all employees’ vehicles while being used in connection with your activity and any rental vehicles are covered while hired.

What is the policy number?

POOO512495MOT

Claim Form

The claim form will be provided by Crash Management. For claims involving stolen vehicles please contact AIB in the first instance.

Claims

For claims other than stolen vehicles please contact Crash Management:

0800 2CRASH (0800 227 274)

The operator will require the following information:

  • Your name, address and contact phone numbers
  • The name on the insurance policy that covers the vehicle (Anglican Church of New Zealand)
  • Renewal is on 1 April each year
  • Vehicle type, registration number and year
  • Name of Insurance Company (QBE)
  • Name of Insurance Broker (Marsh)
  • A description of the damage
  • Location of the vehicle
  • Preferred time and place for pickup/ delivery of courtesy car
  • Crash Management will manage all arrangements including providing you with a claim form.
  • If you do have any problems please ask for the name of the person you have been talking to at Crash Management and contact AIB.
  • What to do when notifying a claim – Checklist to keep in your glovebox

Note: If you are calling from the scene of an accident, please ensure that your vehicle is roadworthy before driving off. If in doubt, Crash Management will instruct a salvage truck to attend.

If you need AIB assistance please contact us or ph 04 473-9369 during business hours.

Detailed information about this policy and more information about making claims (if required) can be found here (please note that you will be required to login to view this page).

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Business Travel Insurance

What is covered?

This policy is for insuring business travel on behalf of member organisations, although private travel can be covered. Before you travel, please ask your member organisation to provide you with a Travel Assistance Card, this has the policy reference and contact telephone numbers if you require them.

What is the policy number?

NZBTAG01196

Claim Form

Download the Travel claim form.

Making a claim

  • Claims should be made directly to Chubb.
  • In the event of an emergency, please make a reverse charge call through an operator to ACE Assistance on +64 800 300 401 – available 24 hrs a day, 365 days a year. Printable Emergency Contact Details

Detailed information about this policy and more information about making claims (if required) can be found here (please note that you will be required to login to view this page).

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Important note:

This webpage provides an overview of the policy’s. Please read the full policy wording located in the details page for each insurance . If you would like to discuss your existing cover, or if you would like talk about the cover that best suits your needs, please contact us on 04 473 9369 or email us at .